Facilities & Accessibility



Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts (with audio) to all floors of 17&Central. Our entrances have either automatic doors for easy access and ramps provide easy access from the car park. Assistance dogs are always welcome. 

Shopmobility (1)


Our scooter hire and volunteer escort service is currently unavailable, and will be reopening in November 2021. 

Opening times:

Monday - Sunday: Closed

SHOPMOBILITY telephone number 020 8520 3366, fax 020 8520 6418.

Accessible Toilet

Disabled Toilets

The disabled toilet is within easy reach, located in our new guest facilities on the first floor. Radar keys can be obtained from Reception located next to the Body Shop, or alternatively via speaking to a member of security. For added peace of mind there is an emergency alarm inside the toilet, should you need it.

Accessible Parking

Disabled Parking

We have Disabled parking bays which can be found on both Level -1 and Level -2 

Sunflower Lanyard2

Sunflower lanyards

These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required.  Official sunflower lanyards can be purchased from the Hidden Disabilities website - hiddendisabilitiesstore.com


Covid Mask

Face Covering Exemption Cards

If you are exempt from wearing a face covering, please visit www.gov.uk where you can download & print exemption badgesexemption cards or a mobile phone card version.


Freshen Up

Freshen Up

We want you to shop in comfort. That's why at 17&Central we pride ourselves on the accessibility and high standards of our New Guest Amenities. They can be located on the first floor via the lifts or staircase by Asda. Toilets are also available on the lower level via the lifts outside Costa Coffee.

Open from 8am - 8pm.

Baby Fresh


It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, our new parent & baby room is on hand. Located on the Bus Station level, next to Iceland, we have private feeding rooms, soft seating and play areas for the little ones to ensure you can refresh, change and feed your baby in comfort.

Open from 8am - 8pm.

Wifi (1)


Free WiFi is available for shoppers at 17&Central. To access the service, check that WiFi is enabled and select '_the mall Free WiFi' from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network follow the simple one-time registration process.

Need more information?

Customer care: Find out more
Call: 02085090016

Newsletter sign up

It’s no fun missing out, so make sure you get all our latest news and offers by signing up for our newsletter.